ISAACS, A. J.; LWENDO, S. B.; KAZEMBE, L. Customer relationship management (CRM) and passenger loyalty in delivering high quality service at Air Namibia: A structural equations approach. Namibian Journal for Research, Science and Technology, [S. l.], v. 4, n. 1, p. 49-58, 2022. DOI: 10.54421/njrst.v4i1.86. Disponível em: https://njrst.ncrst.na/index.php/njrst/article/view/86. Acesso em: 16 may. 2024.